{"id":989251,"date":"2023-12-16T12:03:53","date_gmt":"2023-12-16T11:03:53","guid":{"rendered":"https:\/\/cleo93.com\/general-terms-conditions-of-sale\/"},"modified":"2025-08-01T02:13:48","modified_gmt":"2025-08-01T00:13:48","slug":"general-terms-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/cleo93.com\/en\/general-terms-conditions-of-sale\/","title":{"rendered":"GENERAL TERMS &amp; CONDITIONS OF SALE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"989251\" class=\"elementor elementor-989251 elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44581d42 e-flex e-con-boxed e-con e-parent\" data-id=\"44581d42\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12f52a48 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"12f52a48\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS &amp; CONDITIONS OF SALE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7a07cf elementor-widget elementor-widget-heading\" data-id=\"6a7a07cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Products\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c10d61 elementor-widget elementor-widget-text-editor\" data-id=\"79c10d61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Our products are described as accurately as possible. Photos are non-contractual and may differ slightly from the final product. Garments are manufactured and shipped from Switzerland.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5923cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5d5923cb\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b5de4e elementor-widget elementor-widget-heading\" data-id=\"27b5de4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Prices\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c6a16 elementor-widget elementor-widget-text-editor\" data-id=\"f7c6a16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Prices are quoted in [CHF], inclusive of all taxes. Delivery costs are added at the time of order and clearly indicated before payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-102d85f8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"102d85f8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6245d9f4 elementor-widget elementor-widget-heading\" data-id=\"6245d9f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Order\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55cd51e3 elementor-widget elementor-widget-text-editor\" data-id=\"55cd51e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">All orders are confirmed by email. Cl\u00e9o93 reserves the right to cancel any order in case of payment problems, suspicion of fraud, or stock shortage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66b29017 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"66b29017\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d9400b elementor-widget elementor-widget-heading\" data-id=\"78d9400b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Payment\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-747b913c elementor-widget elementor-widget-text-editor\" data-id=\"747b913c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Payment is made securely via the following methods: Stripe<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-183960df elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"183960df\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57fb3779 elementor-widget elementor-widget-heading\" data-id=\"57fb3779\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Delivery\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56b474e8 elementor-widget elementor-widget-text-editor\" data-id=\"56b474e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">We deliver from Switzerland to Switzerland and internationally (if applicable). Delivery times are approximate and may vary depending on the destination. (3 to 7 business days in Switzerland).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a5a89b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"76a5a89b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1c8dbb elementor-widget elementor-widget-heading\" data-id=\"1a1c8dbb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. feedback and discussion\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15213c9 elementor-widget elementor-widget-text-editor\" data-id=\"15213c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">If you wish to change size, please contact us at cleo93sarl@gmail.com within 14 days of receipt.<\/p><p class=\"p1\">Return conditions :<\/p><ul><li class=\"p1\">The item must be unworn, unwashed, in its original condition and with its tags.<\/li><li class=\"p1\">Return shipping costs are at the customer&#8217;s expense (unless we are mistaken).<\/li><li class=\"p1\">Once the return has been received and validated, a refund will be made via the same payment method used for the purchase, within 7 to 10 working days.<\/li><\/ul><p class=\"p1\">Exchange for another size:<\/p><ul><li class=\"p1\">If you would like to change your size, please contact us at <a href=\"mailto:cleo93sarl@gmail.com\">cleo93sarl@gmail.com<\/a> within 14 days of receipt.<\/li><li class=\"p1\">We will send you the new size within a maximum of 2 weeks after receipt of the returned item (subject to stock availability).<\/li><li class=\"p1\">Reshipment costs may be charged to the customer.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4d744 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7b4d744\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4915a596 elementor-widget elementor-widget-heading\" data-id=\"4915a596\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Liability\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71472240 elementor-widget elementor-widget-text-editor\" data-id=\"71472240\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Cl\u00e9o93 cannot be held responsible for any delays or failures related to delivery services, or for any consequences related to inappropriate use of the products sold.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40837181 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"40837181\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48989a54 elementor-widget elementor-widget-heading\" data-id=\"48989a54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Personal data\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-769ac04d elementor-widget elementor-widget-text-editor\" data-id=\"769ac04d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">The data collected during the ordering process is used solely to manage purchases, deliveries and customer relations. We do not share any personal data with third parties without your explicit consent. You may request access to, modification or deletion of your data at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6411e7de elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6411e7de\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17130d41 elementor-widget elementor-widget-heading\" data-id=\"17130d41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">9. Intellectual property\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30ead40c elementor-widget elementor-widget-text-editor\" data-id=\"30ead40c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">All elements of the Site (text, logos, visuals, photos, design) are the exclusive property of Cl\u00e9op\u00e2tre s\u00e0rl and may not be used or reproduced without prior written authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-423cead elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"423cead\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2d6010 elementor-widget elementor-widget-heading\" data-id=\"7b2d6010\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">10. Applicable law and jurisdiction\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fd2dde1 elementor-widget elementor-widget-text-editor\" data-id=\"2fd2dde1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">These GTC are governed by Swiss law. In the event of a dispute, the courts of the Canton of Geneva shall have exclusive jurisdiction, unless otherwise provided by private international law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS &amp; CONDITIONS OF SALE<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-989251","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/pages\/989251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/comments?post=989251"}],"version-history":[{"count":0,"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/pages\/989251\/revisions"}],"wp:attachment":[{"href":"https:\/\/cleo93.com\/en\/wp-json\/wp\/v2\/media?parent=989251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}